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TECHNICAL SUPPORT REPRESENTATIVE

    • Job Tracking ID: 512305-607249
    • Job Location: Roseburg, ORE
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 02, 2018
    • Years of Experience: Any
    • Starting Date: July 30, 2018
    • Salary: 11.75
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Job Description

Below is a list of job duties and responsibilities of a Technical Support Representative. Duties and responsibilities can be adjusted as needed.  

  • Promptly answers customer contacts over the phone, through live chat and/or via email while providing high quality service

  • Greets every caller with a friendly tone

  • Follows all required protocol for the account

  • Performs thorough troubleshooting for the customer’s situation

  • Sets accurate expectations with the customer before ending the contact

  • Quickly completes all required follow up after the contact

  • Thoroughly and accurately documents the details of each contact (repair orders, trouble tickets, office messages, etc.)

  • Maintains a high level of professionalism throughout the contact

  • Consistently and accurately tracks worked time by using the automated time keeping system

  • Adheres to posted schedule (including scheduled meal/rest breaks)

  • Attends weekly meetings to discuss current project status, quality and upcoming events

  • Proactively communicates new ideas and wins to the Supervisor

Experience and Skills

Location

Below is a list of skills necessary to perform this job. All skills are required unless otherwise noted:

  • Robust verbal and written communication

  • Strong organizational skills

  • Knowledge of PC navigation and troubleshooting

  • Solid knowledge of Internet connectivity and troubleshooting

  • Basic knowledge of word processing and spreadsheet programs

  • Familiar with basic home networking

  • Able to multi-task

  • Ability to type at least 35 wpm

  • Business to Business experience required

  • Agile to learn advanced technical concepts

  • Aptitude to follow direction without close supervision

  • Adapatable to an ever-changing environment

  • Able to work individually and as a team

  • Strong attendance habits

  • Flexibility with scheduling

 

Education/ Experience Requirements

  • High School Diploma or GED preferred
  • At least 6 months tech support experience preferred