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Customer Service Representatives - Coos Bay

    • Job Tracking ID: 512305-605463
    • Job Location: Coos Bay, ORE
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: October 16, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: August 20, 2018
    • Salary: 11.25 to (H) USD
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Job Description

WHO WE ARE:

Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, and now in Great Falls, Montana, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,600 colleagues.  Our mission is to be the most respected and disruptive outsourcing provider in the industry. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

ABOUT THIS JOB:

As a Customer Service Representative, you will support some of the most amazing and well known companies. The Client Service Representative provides exceptional client and customer-focused incoming service using multiple channels of communication, such as email, phone and chat. The CSR is a dynamic person who has strong listening and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. CSR also collaborate with other team members. This position requires effective oral and written communication skills, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset.  The job can be challenging, but you'll be rewarded by helping people quickly and professionally while making them smile.  Responsibilities include:

  • Strong attendance habits
  • Friendly and professional phone etiquette, expressing gratitude for customer participation
  • Demonstrate excellent verbal and written communication
  • Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality
  • De-escalate customer issues and provide step-by-step solutions via phone, email and chat
  • Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity
  • Educate customers on applicable self-service options
  • Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
  • Assist in preparation of daily, weekly or monthly reports
  • Serve as a resource and effectively interact with all team members in order to resolve customers’ needs
  • Special projects and other duties as assigned

WHY FCR IS SO COOL:

Coming to work at FCR means challenging yourself each and every day. We believe in ideas like honesty, transparency and openness. There literally are no closed doors because we believe people should be able to openly communicate their ideas and thoughts. We are a collaborative organization that strives to create an open environment in which great work can be achieved.  Our culture is one that is inclusive, that encourages diversity, and respects everyone. At FCR having fun is an important part of our strategy, and creating a great place to work and a positive company culture is what we are about. We believe in treating people with fairness, integrity, and respect. We live our values and share our success with the entire FCR Community. Our company is financially strong and growing at a rate of 30% to 40% every year!

FCR OFFERS:

  • Supportive leadership
  • Medical, Vision, Dental, Life, and AD&D insurance and benefits after 60 days
  • Paid Time Off
  • Opportunities for career advancement
  • Friendly co-workers and a fun working atmosphere
  • Employee referral bonuses
  • Career coaching and development
  • Paid training

 

 

Experience and Skills

Location

Basic:

  • Open availability
  • Eager to continue to grow and develop skills and talents
  • Strong verbal and written communication, including grammar and a 25 WPM typing speed minimum
  • Strong organizational skills with the ability to multitask
  • Learn and navigate software and computer use
  • Pass several skills tests
  • Ability to adapt to an ever-changing environment
  • Ability to use a computer and headset
  • Ability to sit for long periods of time

Preferred:

  • Prior call center experience preferred
  • One (1) or more years of customer service preferred

Candidates will be required to submit to a background check 

 

EQUAL EMPLOYMENT OPPORTUNITY:

FCR management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. FCR will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

FCR will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to FCR.