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Marijuana Customer Support Specialists

    • Job Tracking ID: 512305-601566
    • Job Location: Coos Bay, ORE
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 02, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
    • Salary: 11.25
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Job Description

Must be 21 yrs old to apply.

The primary function of the Customer Support Specialist role is to respond to inbound customer inquiries to ensure a great customer experience.

We’re looking for passionate, talented, and innovative team players to join our diverse, world-class team and help shape history. We’re serious about making a positive impact and improving the quality of life for both customers and employees. We thoroughly believe that a team that plays together, stays together -- so we make sure to celebrate our successes and have some fun. The role is based in Coos Bay, Oregon. Candidates must successfully pass a background check. We will be providing support on phones and email. Hours of operations are 9am- 10pm.

 

If You Are:

  • Knowledgeable of marijuana strains and products
  • A great communicator, both written and verbal
  • Extremely driven and hardworking
  • A solutions-oriented problem solver
  • Adaptable - excited and motivated to keep up with the pace of a start-up
  • Willing and able to work nights, weekends, and holidays as needed

You Will:

  • Help customers get the most value out of the product and services by solving their problems through various channels (email, phones)
  • Communicate with all team members professionally to ensure mutual success, and make sure we are delivering a great experience to all customers
  • Meet and exceed team wide performance standards on output, quality, and response times
  • Work nights, weekends, and holidays

 

About our client:

They are a leading cannabis technology company, on a mission to help people enjoy the moment through convenient access to high quality marijuana products. Founded in 2014, the company’s technology enables superior customer choice and convenience by connecting product brands, dispensaries and doctors to customers on demand. With over 300,000 users in California, they have unprecedented access to big data regarding cannabis market trends and consumer preferences which it shares with industry and media partners through Insight Program.

Experience and Skills

Location

Experience and Skills:

  • Minimum  21 years of age or older.
  • Excellent verbal and written communication skills.
  • Fluent in English.
  • Strong computer skills.
  • The ability to work in a team environment.
  • A friendly personality that enjoys assisting customers.
  • Consistently good attendance and availability.
  • To be open to change, feedback, coaching, and development

 

 Other Information and EOE Statement

 

Equal Employment Opportunity

FCR management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. FCR will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

FCR will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to FCR.  

All Candidates may be subject to a background check