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Customer Service Representatives - Great Falls

    • Job Tracking ID: 512305-593400
    • Job Location: Great Falls, MT
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: August 02, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: August 13, 2018
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Job Description



Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, and now in Great Falls, Montana, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,600 colleagues.  Our mission is to be the most respected and disruptive outsourcing provider in the industry. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.


As a Customer Service Representative, you will support some of the most amazing and well known companies. We provide world class support to customers from all over the world via phone, email, chat, and social media. The job can be challenging, but you'll be rewarded by helping people quickly and professionally while making them smile.


Coming to work at FCR means challenging yourself each and every day. We believe in ideas like honesty, transparency and openness. There literally are no closed doors because we believe people should be able to openly communicate their ideas and thoughts. We are a collaborative organization that strives to create an open environment in which great work can be achieved.


  • Supportive leadership.

  • Medical, Vision, Dental, Life, and AD&D insurance and benefits after 60 days.

  • Vacation & Paid Time Off.

  • Opportunities for career advancement.

  • Friendly co-workers and a fun working atmosphere.

  • Employee referral bonuses.

  • Career coaching and development.

  • Paid training.

Experience and Skills



  • High school diploma or GED equivalent preferred
  • Ability to type 25 wpm or higher
  • Minimum 18 years of age



  • Open availability
  • One (1) or more years of customer service preferred
  • Eager to continue to grow and develop skills and talents
  • Prior call center experience preferred
  • Strong verbal and written communication, including grammar  
  • Strong organizational skills with the ability to multi-task
  • Learn and navigate software and computer use
  • Pass several skills tests
  • Adaptable to an ever-changing environment
  • Ability to use a computer and headset
  • Able to sit for long periods of time

 Candidates may be required to pass a background check



FCR management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. FCR will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

FCR will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to FCR.