We are growing & are looking for a Site Director for our Grants Pass Oregon Call Center, The Director's role is to work directly with our Clients, understand their customer service and outsourcing needs, and work with our internal team to make it happen.
In this role, you will be responsible for the leadership of a group of Program Managers and Day to Day Management of the site.
FCR is growing 30% a year and are looking for energetic leaders to join us in this growth.
We're not like 'other' call centers!
*Great work atmosphere
*Fast-paced, dynamic, fun
*A company that truly cares about its Employees and Clients
What we are looking for:
*Call Center Operations Experience & Expertise
*Strong Leadership Skills: able to bring out the best in people
*Able to think on your feet and move fast
About First Call Resolution
Headquartered and based in Southern Oregon, First Call Resolution is a provider of outsourced call center and business process solutions for the consumer products, prepaid, wireless, medical, financial, insurance, health care, high tech, telecom, mobile technologies, and internet/e-commerce industries.
Focused on building creative outsourcing programs, First Call provides a wide range of inbound and outbound solutions and bring true ": Partnership": thinking to clients and our people. Our values are our guide. We believe if we do the right thing for our clients and our employees we will, in the long term, be more prosperous.
Our value proposition to our clients is our ability to provide targeted and unique, solutions-focused contact center solutions that fit their needs and requirements, no matter how large or how small. In addition, with 24 x 7 x 365 capabilities, we understand and can fill any hourly support requirement.
We have contact centers in : Roseburg, Grants Pass, Veneta, and Coos Bay.