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Customer Service Representatives

    • Job Tracking ID: 512305-605463
    • Job Location: Coos Bay, ORE
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 08, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: April 2, 2018
    • Salary: 10.75 to 13.10(H) USD
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Job Description

WHO WE ARE:

Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, and now in Great Falls, Montana, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,600 colleagues.  Our mission is to be the most respected and disruptive outsourcing provider in the industry. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

ABOUT THIS JOB:

As a Customer Service Representative, you will support some of the most amazing and well known companies. We provide world class support to customers from all over the world via phone, email, chat, and social media. The job can be challenging, but you'll be rewarded by helping people quickly and professionally while making them smile.

WHY FCR IS SO COOL:

Coming to work at FCR means challenging yourself each and every day. We believe in ideas like honesty, transparency and openness. There literally are no closed doors because we believe people should be able to openly communicate their ideas and thoughts. We are a collaborative organization that strives to create an open environment in which great work can be achieved.

FCR OFFERS:

  • Supportive leadership.

  • Medical, Vision, Dental, Life, and AD&D insurance and benefits after 60 days.

  • Vacation & Paid Time Off.

  • Opportunities for career advancement.

  • Friendly co-workers and a fun working atmosphere.

  • Employee referral bonuses.

  • Career coaching and development.

  • Paid training.

 

 

Experience and Skills

Location

WHAT WE NEED:

  • Minimum 18 years of age or older.

  • High School diploma, GED, or equivalent is required.

  • Exceptional verbal and written communication skills.

  • Strong computer skills.

  • The ability to work in a team environment.

  • A friendly personality that enjoys assisting customers.

  • Consistently good attendance and availability.

  • To be open to change, feedback, coaching, and development.

WHAT WE LOVE:

  • 6 months previous customer service experience

  • Phenomenal attitudes

  • Excellent attention to detail

  • Team Players

WHY YOU SHOULD JOIN OUR TEAM:

FCR is a the most respected provider of contact center and business process outsourcing solutions in the outsourcing industry. You will not find a place to work that cares as much or more than we do about our colleagues or our clients. Our culture is one that is inclusive, that encourages diversity, and respects everyone. At FCR having fun is an important part of our strategy, and creating a great place to work and a positive company culture is what we are about. We believe in treating people with fairness, integrity, and respect. We live our values and share our success with the entire FCR Community. Our company is financially strong and growing at a rate of 30% to 40% every year!

 

HOW TO APPLY:

Visit us on our company website at www.gofcr.com