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Customer Service Representatives

    • Job Tracking ID: 512305-605461
    • Job Location: Roseburg, ORE
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: April 17, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: April 2, 2018
    • Salary: 10.75 to 13.10(H) USD
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Job Description

The Customer Service Representative I (CSR I) is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information for a specific client.  This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. 

This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset. 

  • Strong attendance habits
  • Friendly and professional phone etiquette, expressing gratitude for customer participation
  • Demonstrate excellent verbal and written communication
  • Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality
  • De-escalate customer issues and provide step-by-step solutions via phone, email and chat
  • Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity
  • Educate customers on applicable self-service options
  • Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
  • Assist in preparation of daily, weekly or monthly reports
  • Serve as a resource and effectively interact with all team members in order to resolve customers’ needs
  • Special projects and other duties as assigned

Experience and Skills

Location

 

  • High school diploma or GED required
  • Open availability
  • One (1) or more years of customer service preferred
  • Eager to continue to grow and develop skills and talents
  • Prior call center experience preferred
  • Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum
  • Strong organizational skills with the ability to multi-task
  • Learn and navigate software and computer use
  • Pass several skills tests
  • Adaptable to an ever-changing environment
  • Ability to use a computer and headset
  • Able to sit for long periods of time

EEO/AA/M/F/Vet/Disability