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The Customer Service Representative I (CSR I) is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information for a specific client. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat.
This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset.