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The Program Manager is responsible for managing day-to-day Call Center Operations and is the primary point of contact for an FCR client. The Program Manager’s primary objective is balancing FCR needs and client needs, maximizing satisfaction for both FCR and the client.
Below is a list of job duties and responsibilities of a Program Manager. Duties and responsibilities can be adjusted as needed:
Below is a list of skills necessary to perform this job. All skills are required unless otherwise noted:
If your have the skills and experience please apply on our website at www.gofcr.com