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DIMENSION & SCOPE:
The Team Service Supervisor is one of our key leadership roles that helps support and coordinate many aspects of our client programs. The Team Service Supervisor supports forecasting, staffing, reporting, quality measurements, data processing, floor operations, training, quality and hiring. The Supervisor has indirect accountability for a client program in one of our centers, with representative headcount of up to 25 FTE.
WHAT DOES AN FCR SUPERVISORS DO?
WHAT YOU NEED TO BE SUCCESSFUL:
•Excellent time management and organizational skills.•Adaptability to an ever-changing environment.•Desire to make a difference with the colleagues you help to supervisor.•Collaborate with Leadership to help support the FCR culture. •Flexibility in work schedule as needed.•A minimum of 2 years call center experience in a leadership role.